Questions to Ask Before You Book
Before You Commit to Colour, Here’s What to Ask the Experts at Anthony James
Before booking a colour appointment, there are a few simple questions worth asking. A good colourist will welcome them.
If a salon struggles to answer, or seems uncomfortable that you have asked, that usually tells you something worth paying attention to.
Colour is more of a commitment than it first appears. You are trusting someone with how your hair will look and feel for the next few weeks, sometimes longer, so it makes sense to take a moment and check you are in the right hands.
These are not trick questions. They are simply the kind of things a confident, experienced colourist should be able to answer clearly and without hesitation.
1. Do You Carry Out a Full Consultation?
A consultation should be far more than a quick chat at the start of your appointment. It is the stage where your colourist takes the time to properly understand your hair, including its history, your lifestyle, your goals, and any changes you may have noticed over time.
Without this, important decisions are being made without the full picture, which can affect both the result and the condition of your hair.
A good answer sounds like:
“We always carry out a consultation before we begin, so we can make sure we are working towards the right result for you.”
2. Will You Be Honest If What I Want Isn’t Achievable?
This is one of the most important questions to ask, particularly if you are considering a significant colour change.
A colourist who agrees to everything without question may not be setting realistic expectations, and in some cases, that can lead to disappointing results or unnecessary damage. What you are really looking for is honesty from the start, along with a clear plan for what is achievable.
A good answer sounds like:
“If something is not realistic for your hair right now, we will explain that and talk you through what is possible, along with the best way to get there.”
3. How Do You Assess My Hair Before Choosing a Colour?
Every head of hair is different, and factors such as condition, porosity, and previous colour all play a part in how your hair will respond.
A colourist should take the time to assess these properly before deciding on a formula or approach. This question helps you understand whether there is a clear, consistent process behind the service, rather than a one-size-fits-all approach.
A good answer sounds like:
“We assess the condition of your hair, how porous it is, and what has been done previously, so we can choose the right formula and approach.”
4. Will You Explain What You’re Doing as You Go?
You should feel informed and comfortable throughout your appointment, not left wondering what is being done or why.
A good colourist will explain the process in a clear and reassuring way, so you understand what is happening at each stage without feeling overwhelmed by technical detail.
A good answer sounds like:
“We will talk you through what we are doing, so you always feel informed and comfortable with the process.”
5. What Aftercare Advice Will You Give Me?
The way you care for your hair after your appointment has a significant impact on how your colour looks and lasts over time.
Personalised advice is key here, as different colours and hair types require different routines. A considered recommendation will help you maintain both the look and the condition of your hair between visits.
A good answer sounds like:
“We will give you tailored advice based on your colour and hair type, including what to use at home and when to return.”
6. What Happens If I’m Not Happy With the Result?
While it may feel like an awkward question to ask, it is an important one, and a professional salon will always have a clear and fair approach.
Knowing how this is handled gives you reassurance before your appointment even begins.
A good answer sounds like:
“If something is not right, we would always want you to come back and talk to us so we can put it right.”
We Welcome Your Questions!
At Anthony James Hair Salon, we would welcome every one of these questions, as they reflect exactly how we work.
We begin with a thorough consultation, take the time to assess your hair properly, communicate clearly throughout your appointment, and provide tailored aftercare before you leave. If something is not quite right, we want to know, so we can put it right.
We are a no-nonsense Yorkshire salon, and that means being open, honest, and consistent in everything we do.
Book Your Consultation at Our Salon in Halifax
The best way to decide if a salon is right for you is to have a conversation. You are always welcome to book a consultation, ask your questions, and see how we work for yourself. We will give you clear, straightforward answers and guide you through what is right for your hair.
Call the team on 01422 747001 or book online.